Many players have questions about Spin Palace before they deposit their first euro — here are the honest answers.
Quick Checklist
- Verify your email and identity before requesting a withdrawal.
- Always check the wagering requirements on any bonus — typically 30x to 40x the bonus amount.
- Use a payment method you have used before to avoid delays.
- Read the terms for maximum bet while bonus is active (often €5 per spin).
- Set a deposit limit before you start playing.
Registration
- Click the ‘Sign Up’ button on the homepage.
- Provide your email, create a username, and set a strong password.
- Enter your personal details — full name, date of birth, and address.
- Select your preferred currency and agree to the terms.
- Confirm your email via the link sent to your inbox.
- Complete identity verification (KYC) by uploading a valid ID and a proof of address.
How Wagering Works
Wagering requirements determine how many times you must play through a bonus before you can withdraw any winnings. For example, a €100 bonus with 30x wagering means you must wager €3,000 in total. Here is a detailed calculation:
Formula: Total Wagering Requirement = Bonus Amount × Wagering Multiple.
Assume you receive a 100% match bonus up to €200. You deposit €200 and get €200 bonus. Wagering requirement: €200 × 35 = €7,000. Each spin on a slot contributes 100% towards this. If you play a game that contributes only 50% (e.g., some table games), you need to wager €14,000 to clear the bonus. So always check the contribution percentages.
| Bonus Type | Wagering Requirement | Total Wagering Required (€200 bonus) |
|---|---|---|
| Standard Slot Bonus | 35x | €7,000 |
| Live Casino Bonus | 50x | €10,000 |
| Free Spins | 40x | €8,000 (on winnings) |
Note: If the maximum bet while wagering is €5, placing a €10 spin could void the bonus.
Is It Safe?
Spin Palace operates under a license from the Malta Gaming Authority (MGA) and the UK Gambling Commission. It uses 128‑bit SSL encryption to protect personal and financial data. The casino undergoes regular independent audits by eCOGRA to ensure fairness of games. Important: Always check the license details on the footer of the site. Winnings from a Curacao-licensed casino may be subject to local income tax, but Spin Palace’s MGA license typically exempts EU players from additional gambling tax — though you should confirm your country’s regulations.
Deposits & Withdrawals
Deposits are instant via Visa, Mastercard, Skrill, Neteller, and ecoPayz. The minimum deposit is €10. Withdrawals require identity verification first. Processing time is up to 48 hours for e‑wallets and 3–5 business days for bank transfers. You can hold only one pending withdrawal at a time. Maximum withdrawal per week is typically €4,000, but varies by VIP level.
Support Guide
- Forgot password: Use the ‘Forgot Password’ link on the login page. An email will be sent to reset it.
- Bonus not credited: Contact live chat and provide the deposit transaction ID.
- Self-exclusion: Email support with a formal request; processing takes 24 hours.
- Account locked after multiple login attempts: Verify your identity again via the verification link.
- Withdrawal delayed beyond stated time: First check your account for any pending documents. Then contact support via live chat.
Pro Tips
If your withdrawal is delayed beyond the stated processing time (e.g., 48 hours for e-wallets), follow these steps:
- Check if you have any pending verification documents in your account.
- Ensure no active bonus is still wagered.
- Contact live chat and request a status update. Provide your withdrawal ID.
- If no response in 24 hours, escalate via email to the support manager.
- As a last resort, file a complaint with the MGA or the ADR body listed on the site.
Players Ask
How long do withdrawals usually take?
E-wallet withdrawals are processed within 48 hours, while bank transfers can take 3–5 business days after approval.
Can I cancel a pending withdrawal?
Yes, you can cancel a pending withdrawal from the cashier section, but only if it hasn’t been approved yet.
Do I need to verify my account before I deposit?
No, you can deposit immediately, but you must verify your identity before your first withdrawal.
What games contribute the most to wagering?
Slots typically contribute 100%, while table games contribute 10–20%. Always check the bonus terms.
Is there a maximum bet while bonus is active?
Yes, the maximum bet is usually €5 per spin or round. Exceeding it may void the bonus.
Can I change my currency after registration?
No, the currency is locked at registration. Contact support if you have special circumstances.
What should I do if I suspect a technical glitch?
Contact live chat immediately with screenshots and a description of the issue. The casino will investigate.
How do I close my account permanently?
Send an email to support requesting permanent closure. The process takes up to 48 hours.
Are my winnings taxed?
For EU players on an MGA license, winnings are generally tax-free, but you should consult local laws.
Knowing these details before you start ensures you can enjoy your experience without surprises. Always gamble responsibly.